Mobile app for private bank customers

Client Brief

For a private bank in Geneva, we developed a concept for a mobile app for private bank customers. The client asked for a personal experience, something that provides a direct connection to events in realtime and to the customer’s consultant.

The experience we designed met these expectations, while it still delivered on all required functions and features expected for mobile banking. It included machine learning, among other functions, to ensure a very personal experience.

Team Work

The team for this project consisted of two UX designers, one feature architect, a business analyst, a project manager, a full-stack developer.

There were a lot of discussions and sync meetings, in which we defined the feature set and concept we would present to the client. It was a great project and everyone delivered excellent work, beyond of what is usually expected from a concept for a mobile banking app.

Responsibilities

  • User Research
  • Competitor Research
  • UX Strategy
  • Creative Concept
  • Use Cases
  • User Flows
  • User Interface
  • Interactive Prototype
  • Enabling features defined by the architecture
  • Planning of the production with UX integration
  • Presentation and sales pitch of the UX concept
Customers are able to set up their preferred view for what they’re interested in first, when they’re opening the app
Customers are able to set up their preferred view for what they’re interested in first, when they’re opening the app
Customers can set their preference for the start view, but the machine learning algorithm can suggest news and updates they might be interested in, based on their behaviour
Customers can set their preference for the start view, but the machine learning algorithm can suggest news and updates they might be interested in, based on their behaviour
Cards provide an overview over recent or important events, but they’re also an entry point to dive into the topic and complete tasks, such as trading orders
Cards provide an overview over recent or important events, but they’re also an entry point to dive into the topic and complete tasks, such as trading orders
Private banking is personal, so a chat with the personal consultant is just one tap away
Private banking is personal, so a chat with the personal consultant is just one tap away
The client wanted to see a dark UI version of the app, so we showed how it can be configured
The client wanted to see a dark UI version of the app, so we showed how it can be configured